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| It is the policy of Bristol Open Technology Lab C.I.C. (encompassing Bristol Hackspace) to deal with all complaints swiftly, fairly, and proactively. | It is the policy of Bristol Open Technology Lab C.I.C. (encompassing Bristol Hackspace) to deal with all complaints swiftly, fairly, and proactively. | ||
| ==== Making a Complaint ==== | ==== Making a Complaint ==== | ||
| - | Formal complaints may be made by anyone (members and non-members) by emailing the Directors | + | Formal complaints may be made by anyone (members and non-members) by [[directors@bristolhackspace.org|emailing the Directors]] or by emailing any individual Director. If the complainant prefers, they can also deliver a written complaint to any Director by hand. |
| Informal complaints may be made in writing, but also verbally to a Director. These complaints will still be recorded to be discussed by the Directors, but will not result in a sanction. The Directors may decide by majority vote to upgrade an informal complaint to a formal complaint if they perceive that there is an ongoing risk of harm. | Informal complaints may be made in writing, but also verbally to a Director. These complaints will still be recorded to be discussed by the Directors, but will not result in a sanction. The Directors may decide by majority vote to upgrade an informal complaint to a formal complaint if they perceive that there is an ongoing risk of harm. | ||